Customer Service Representative

Customer Service Representative

Job role insights

  • Date posted

    December 9, 2024

  • Closing date

    December 9, 2024

  • Offered salary

    $34,000 - $45,000/year

  • Career level

    Middle

  • Qualification

    Degree

  • Experience

    3 - 5 Years

  • Quantity

    2 person

Description

Job Description:
Are you a people person with excellent communication skills? We are looking for a friendly and professional Customer Service Representative to join our team. In this role, you’ll be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.


Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone promptly and professionally.
  • Resolve customer complaints and escalate complex issues when necessary.
  • Maintain detailed records of customer interactions in the company CRM system.
  • Provide accurate information about products, services, and company policies.
  • Collaborate with other teams to improve the overall customer experience.

Requirements:

  • High school diploma or equivalent.
  • Strong written and verbal communication skills in English.
  • Proficiency in using computers and CRM tools.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Prior customer service experience is a plus but not required.

Benefits:

  • Work from the comfort of your home.
  • Flexible working hours.
  • Competitive hourly rate.
  • Training and ongoing support to excel in your role.

Interested in this job?

41 days left to apply

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