Customer Service Representative

Job Description:
Are you a people person with excellent communication skills? We are looking for a friendly and professional Customer Service Representative to join our team. In this role, you’ll be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone promptly and professionally.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain detailed records of customer interactions in the company CRM system.
• Provide accurate information about products, services, and company policies.
• Collaborate with other teams to improve the overall customer experience.

Requirements:

• High school diploma or equivalent.
• Strong written and verbal communication skills in English.
• Proficiency in using computers and CRM tools.
• Ability to handle multiple tasks in a fast-paced environment.
• Prior customer service experience is a plus but not required.

Benefits:

• Work from the comfort of your home.
• Flexible working hours.
• Competitive hourly rate.
• Training and ongoing support to excel in your role.